Returns & Exchanges

Because each belt strap is cut to order, we are unable to accept returns or exchanges at this time. We know ordering something made to measure requires trust, and we do our best to provide clear sizing guidance to help you choose well.

Please allow up to 2 weeks for production before shipment. Most orders are completed sooner, but we prefer to give a realistic timeframe rather than promise something we can’t guarantee.

If you have questions before ordering, we’re always happy to help at info@bajaff.com.

Shipping

Delivery times vary depending on destination and customs processing. Once your order leaves our workshop, you will receive tracking information.

Please note:

• We are not responsible for customs delays.

• We are not responsible for additional duties, taxes, or import fees charged upon delivery.

• We are not responsible for lost or damaged packages once they are in transit.

If any issue arises, please contact us. While we cannot assume liability for shipping matters, we will always assist however we can.

Orders that have already shipped cannot be cancelled. If you need to make a change, please reach out as soon as possible and we’ll see what can be adjusted.

Questions

If you need guidance on sizing, materials, or shipping, please email us at info@bajaff.com.

We’re a small team, and we read every message ourselves. Thank you for supporting work made by hand.